Being our second year as an ISO certified organisation we were very pleased to receive our certification renewal. It's been an interesting year keeping up with audits and propelling the company forward through the continual improvement process. Having forms and processes relevant to our particular organisation and making them quick and easy to fill in or relate to has been the primary goal for the past year. Who would have guessed we'd be up to revision 6 already for our design development form! We'll get it right this year.
This year's focus is on maintaining the momentum. We found so much to do this last year there is plenty to fix, improve, discard, and even enjoy. A change is as good as a holiday....as long as it's an improvement.